• All orders are shipped from Singapore.
• The delivery charge will be specified for each purchase.
• You warrant that the address provided by you as the delivery address is correct.
• You will receive an email when your order is ready to be shipped.
• Orders are shipped using Singpost International or local Registered Mail, Smartpac, or DHL and we are also free to use another carrier whenever it suits us.
• Some items (larger items) will be delivered with a tailor-made shipping method.
1. Processing and shipping time
Processing & shipping time to Singapore: 1 to 5 working days
Processing & shipping time to other countries:
• You will be proposed a standard shipping and an express shipping.
• Shipping time will be computed at checkout based on the countries you want to be delivered.
Any dates quoted for delivery of the Products are indicative only. The Red Pencil will not be liable for any loss or expenses sustained by the User arising from any delay in the delivery of the Products howsoever caused.
2. Cost of delivery
· Cost of delivery will be computed at checkout based on the total weight of your order.
· We’ll use net weight or volumetric weight (L x l x W / 5000) whichever is higher to compute your shipping cost.
We deliver to the following countries
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Bardabos, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African, Chad, Chile, China, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote d Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guyana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea Bissau, Guinea republic, Guyana, Haiti, Honduras, Hong kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Korea South, Kosovo, Kuwait, Kyrgyzstan, Lao PDR, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, Nevis, New Caledona, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto rico, Qatar, Reunion, Romania, Russian federation, Rwanda, Saipan, Samoa, San marino, Sao tome & principe, Saudi Arabia, Senegal, Serbia, Seychelles, sierra leone, Slovakia, Slovenia, Solomon Islands, Somalia,
South Africa, South sudan, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Tahiti, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, USA, Uzbekistan, Vanuata, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.
3. Postal & courier services:
The Red Pencil is not responsible for postal or courier service errors such as delays or lost items. However, if you can prove that your order did not arrive or arrived damaged at the premises, we will offer you a voucher for the value of your order*. You will be able to use this voucher to buy any item(s) of merchandising or goods on The Red Pencil website.
* In order for The Red Pencil to consider your claim you must notify them within 30 days
Paintings sent via DHL
In the event that delivery is not made possible due to the fact that there is nobody present at the relevant address at the time of delivery, a notice of attempted delivery shall be put into the letterbox and a second attempt of delivery will be made. If the second attempt at delivery fails, the addressee would be obliged to contact the courier to agree upon a pick up date and location. If the addressee fails to contact the courier service within 10 days after the first attempt of delivery by the courier service, the goods will be sent back to The Red Pencil. Upon receipt of the returned Products, The Red Pencil will then contact the addressee with regards to a possible reshipment at the addressee’s cost. If it is not possible to contact the addressee within a reasonable period of time, The Red Pencil will offer the addressee a voucher for the value of the order, and shall not be liable to the addressee with regards to any relevant future sales.
Paintings sent via Registered Article
What is the difference between normal and registered mail?
Unlike normal mail, registered article service offers proof of delivery and limited tracking features. For International Registered Article, we can check with the postal organisation of the item at its destination if the addressee confirms non–receipt or request for proof of delivery.
What happens if no one is at home to receive the registered article item?
For any unsuccessful delivery be it local or overseas, a delivery advice will be slipped underneath the door of the addressee’s address. For local items, you can collect the item from the designated post office, or redirect it to another post office of your convenience or reschedule for another delivery. For international items, the above mentioned arrangement shall apply.
As collection timing may vary, it is advisable to check the timing before you go to the post office for collection.
The addressee shall bring along his/her NRIC or identification card, and delivery advice, as well as any other identification documents required by the relevant postal administration.
What happens if I forget to collect my registered article item?
If a local item which is not collected within 10 days, it will be returned to the sender. For international items, the retention period varies from post to post but the average duration ranges between 7 and 30 days.
Paintings sent via SmartPac
What is Smartpac?
SmartPac is a postage-paid postal service for delivery anywhere in Singapore, the next working day for a fixed price.
What happens if there is no one to receive at the Recipient’s address?
SmartPac will be delivered to the Recipient’s letterbox and the delivery note will be signed by the Postman.
What happens if the letterbox is too small and/or full?
Our Postman will issue a delivery advice into the Recipient’s letterbox. The Recipient can arrange for a re-delivery or collect the SmartPac at the Post Office indicated on the advice within ten (10) working days from the date of the first delivery advice.
What happens if the Recipient’s address and details are inaccurate?
The SmartPac will be returned to the Sender’s address, provided if the Sender’s address is clearly or accurately indicated on SmartPac delivery note.